PARKING PASS DOWNLOAD DOES NOT WORK!!

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Permalink Reply by NavyDads Admin (Paul) on September 17, 2011 at 12:34pm

If you take the shuttle you will need photo ID and be on your sailor's guest list.

As far as the parking pass issue, you would have to ask the Navy...consider dropping the PAO a line at RTC: http://www.bootcamp.navy.mil/contact.asp

 

we are not affiliated with the Navy and have no control over links to their sites

 

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Permalink Reply by NavyDads Co-Admin, Jim on September 17, 2011 at 2:05pm

Hugh, did you look at the troubleshooting tips? 

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Permalink Reply by NavyDads Co-Admin, Jim on September 17, 2011 at 2:21pm

Hugh, a mom on the RTC Facebook page said that one of the known issues is entering the password without using all capital letters. Try lower case. Most of the time it's the password not being entered correctly.

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Permalink Reply by HUGH H. KIRKPATRICK on September 17, 2011 at 4:51pm

There was never any screen to enter the password.  Up came a download option screen asking to open or save the .pdf file.  Then I get a message saying the file is corrupt.

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Permalink Reply by HUGH H. KIRKPATRICK on September 17, 2011 at 4:53pm

I also called the RTC number and as expected, got a recorded message then a dead line.

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Permalink Reply by NavyDads Co-Admin, Jim on September 17, 2011 at 6:20pm

Ok. If you are not getting the password screen, then I would say that you may have a setting on your computer blocking that. Check your virus software, and check your pop-up blockers. Try and temporarily disable those and see what you get. You also might try just a simple re-boot of your computer to reset the browser. I have found that sometimes simply shutting down the browser doesn't do the trick until I re-boot the system. Just some suggestions.

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Permalink Reply by NavyDads Co-Admin, Jim on September 17, 2011 at 6:24pm

Curious too as to what browser you're using? 

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Permalink Reply by NavyDads Admin (Paul) on September 17, 2011 at 6:41pm

Make sure you have Adobe Reader or equivalent or an application that can open PDFs installed as the parking pass is a PDF file

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Permalink Reply by HUGH H. KIRKPATRICK on September 18, 2011 at 1:04pm

I use a Mac (IMAC), Firefox and have Adobe (latest version).  Still nothing.  Am going to ask a friend with a PC to try for me.  Last resort.  Then it's the shuttle....

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Permalink Reply by NavyDads Admin (Paul) on September 18, 2011 at 1:49pm

the only ohter thing I can think of is a security setting or that Firefox isn't configured for an app to open PDF's.....I'm at work so cannot really help, but I've had that issue in the past at home....of course I don't remember what I did to solve it....under Tools Add-Ons you can see if somethin is diabled....also under Tools Options there is an Applications tab that shows what programs are associated with file extensions....

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Permalink Reply by HUGH H. KIRKPATRICK on September 18, 2011 at 4:52pm

I download .pdf files all the time, so that is not the issue.  The message I keep getting refers to a file corruption.  What's really strange is is that the password entry window/field is somehow bypassed and I get the .pdf document download window as if the password has been accepted.  Thanks for your help, Paul.

 

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Permalink Reply by John Fleck on September 18, 2011 at 8:48pm

I had the same issues at first. I use a Mac. I had better luck opening in in Firefox. Safari only revealed a blank page. The password is in ALL CAPS.

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